Refund policy

14-Day Money-Back Guarantee
We’re confident you’ll love our products, which is why we offer a 14-Day Satisfaction Guarantee. If you're not fully satisfied, just let us know, and we’ll assist you in finding a replacement or processing your return.

Exchange Policy:

• We’re happy to offer exchanges for an item of equal or lesser value.
• Opened items do not need to be returned.
• Unopened items must be returned for an exchange.
• Customer is responsible for return shipping costs.
• International orders are not eligible for exchanges.
• A $7.95 shipping fee applies to all exchanges.
• Exchange requests must be made within 14 days of delivery.
• Exchanges will void eligibility for a refund on the original order.

Return Policy:

• International orders are not eligible for returns.
• Unopened items must be returned for a refund.
• Refunds will be issued minus the original shipping cost.
• Customer is responsible for return shipping costs.
• Return requests must be made within 14 days of delivery.
• Returns without prior approval will not be refunded.

Our 14-day guarantee applies only to your first purchase of an individual product. For other issues, please reach out to us at hgsupps@gmail.com.

Health-Grail reserves the right to deny any refund or exchange requests at our discretion.